Behavioral collections agent
Profiles every account before the first message, then runs email and SMS outreach continuously inside permitted contact windows. Channel, timing and tone adjust as the account responds.
At a glance
- What it replaces
- Static dunning sequences and a collector working a call list from oldest to newest.
- Time to first result
- First payments inside 3 weeks of placement.
- Data we need from you
- An aging report and 90 days of message history.
- Runs inside
- ApexCollect
- SMS
A day in the loop.
Each step names what the agent does alone and where it hands off. The hand-offs are the product.
- 01
Read the account
Profile built from your records before any contact.
Agent - 02
Open in the right channel
First touch chosen from observed behavior, inside permitted windows.
Agent - 03
Adapt as it responds
Timing, tone and escalation path shift with each reply or silence.
Agent - 04
Sign off the settlement
Any offer is drafted inside your floor and waits for your approval.
You
Where a human stays in the loop.
Default gates for this solution. You can add more. You cannot remove the ones marked required.
- 01required
Any settlement or payment plan before it is offered
- 02required
Escalation to legal or outside counsel
- 03default
First contact on accounts flagged relationship-sensitive
Scope collections against your data.
Ninety minutes. You bring an aging report. You leave with a build estimate and the gates written down.
- No slide deck. We work in your numbers.
- If the agent is the wrong tool, we say so in the room.